Shipping & Ordering
Where does Sheflash ship?
We currently ship everywhere in the US, including Alaska and Hawaii, as well as Canada, Australia, Europe and a total of over 200 countries. Our goal is to bring eclectic jewelry to the whole world, and it starts with you :-)
When will my order ship (domestic orders)?
Please allow us up to 7 business days to process your order. Afterwards, we will ship it and it should reach you within 7-14 business days.
Do you process my order on weekends?
No, we only process orders from Monday to Friday. Not on weekends or holidays.
How much does shipping to the US cost?
We offer FREE USPS First-Class Mail on all domestic orders.
How about international shipping?
We also offer free international shipping for orders above USD$ 59!
How do I track my order?
For domestic order: You can track your order on USPS to track your package.
You will need:
1. The order number (beginning with RNB)
2. The email address used to place the order
Please note, packages shipped via tracked mail (as opposed to an express courier service) do not provide continuously updated tracking information - the details are updated every few days.
Do you deliver to P.O box addresses?
Yes. However, we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We also cannot be held responsible if you do not receive your package. We encourage all deliveries be made to a physical address so packages can be tracked.
What should I do if I want to cancel or update my order?
You can cancel or update your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues. Please just email firstname.lastname@example.org to cancel an order or update your shipping/order information.
Can I use multiple discount codes on a single order?
Unfortunately, discount codes don’t stack and only one code is eligible per order.
Will I be charged duties and taxes?
United States: duties are included in the shipping fee. Taxes are applied at check-out according to the state/province of the shipping address.
International shipments: duties and taxes are now calculated within the final price before you complete the payment. Therefore, you won’t have extra charges after you receive the order. However, if you receive a duties invoice afterward feel free to contact us at email@example.com.
This only applies for order number containing GE
Can I refuse to receive a package?
If you do not wish to accept a package for any reason, you will be fully responsible for the return fees that charge to Ana Luisa.
I think my package may be lost / I haven’t received my package yet.
We are very sorry hear this! Please email firstname.lastname@example.org and we are happy to assist you in filing a lost package claim. Please kindly note that, we are not responsible for any lost or stolen package(s) once it has been delivered by the courier.
Also, international shipping to certain countries can take 4-8 weeks and sheflash is not responsible for any shipping delays caused by customs clearance, weather conditions or any unforeseen circumstances. If you have any issues with your order once it’s left our warehouse, please contact your chosen carrier first as they are best at locating your package.